At Sparrows, we want you to love what you ordered! If for any reason you’re not completely satisfied with your purchase, we’ve got you covered. Our Returns Policy ensures that you can shop with confidence, knowing that we’ve got your back.

1. Eligibility for Returns

We accept returns within 7 days of receiving your order. However, to qualify for a return, please ensure the following:

    • The item is unused, unwashed, and in original condition.
    • The tags must be intact, and the original packaging should be included.
    • Returns are only accepted for defective, damaged, or incorrect items

Please Note:

    • Sale items or customized/printed items are non-returnable.
    • Color variations may occur due to screen settings; this will not qualify for a return.

2. How to Request a Return

To start the return process:

    1. Contact us via email at [email protected]  with the following details:
      • Your order number
      • Reason for return (e.g., defective, wrong item)
      • Photo proof of the issue (if the item is damaged or incorrect)
    2. Once we receive your request, we’ll process it and get back to you within 24–48 hours with further instructions.

3. Return Shipping

    • Return Shipping Costs:
       Return shipping is the responsibility of the customer unless the item is defective or wrong. In that case, we’ll cover the cost.
    • Courier Method:
       Please send the return via a reliable courier service that provides tracking. We recommend using a service that offers proof of delivery to avoid any issues.
    • Reverse Pickup (Optional):
       If you are unable to drop off the item, we offer reverse pickup for an additional fee. Please contact us for more details.

4. Exchange vs Refund

    • Exchanges:
       We are happy to offer exchanges for the same item in a different size, color, or style (depending on availability). The exchange process will take 3–5 business days from the date we receive the returned item.
    • Refunds:
       If you prefer a refund, we will credit the amount to your original payment method or provide you with store credit for future purchases.

5. Processing Time

Once we receive your returned item:

    • We’ll process your return within 3–5 business days.
    • After processing, we’ll notify you about the next steps (whether it’s an exchange or a refund).

6. Contact for Return Support

Have any questions or need help with your return?
 You can reach out to us via:

Email: [email protected]

We’re here to help and make the process as smooth as possible!

7. Important Notes / Disclaimers

    • Eligibility: We reserve the right to refuse returns if the item does not meet our policy requirements (e.g., damaged, worn, or missing tags).
    • Time-sensitive Offers: Items purchased during flash sales or special promotions may not be eligible for returns.
    • Minor Color Differences: Slight color variations from what you see on your screen will not qualify for a return. Please consider this when making your purchase.

Thank you for shopping at Sparrows!
 We’re committed to ensuring your experience is top-notch, and we’re here to make sure your return process is as easy as possible.